PAX Labs

Warranty Instructions

  • Please review PAX warranty details, below.

  • Warranty inspection and service is arranged through and approved by PAX Support.

  • If you think you may require warranty service, please contact the PAX Pro’s by submitting a support request.

  • US warranty services will be provided paid shipping labels.

  • Warranty services are given priority and will be processed within 4 business days upon receipt of device by the PAX Pro’s team.

  • Please note: PAX Labs, Inc. is not reliable for lost packages if your package is not scanned by USPS with the label we provide.

PAX & PAX 2 Warranty Details

10 Year Ltd. Warranty Information

PAX Labs, Inc. warrants PAX & PAX 2 (not its accessories) against defects in materials and workmanship under normal use for a period of ten (10) years from the date of retail purchase by the original end-user purchaser. If a physical defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, PAX Labs, Inc will either (1) Repair the product defect, or (2) Exchange the product with a product that is new or is at least a functionally equivalent product. Please see our return policy below for refunds.

The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact the PAX Pro’s support team to learn more about our PAX Battery Service.

PAX 10 Year Ltd Warranty is only serviceable in the US and Canada, as PAX is only available for purchase in the US and Canada, at this time.

Exclusions and Limitations 

The Limited Warranty applies only to products manufactured by PAX Labs, Inc. that can be identified by the “PAX trademark, trade name, or logo affixed to them and purchased at an authorized retailer, serviced by an authorized PAX distributor.

The Limited Warranty does not apply to any non-PAX products.

This warranty does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake, acts of piracy, or other external causes; (b) damage caused by operating the product outside the permitted or intended use as described by PAX; (c) a product or part that has been modified to alter functionality or capability; (d) cosmetic damage, including but not limited to scratches, dents, and broken plastic.

Important: Warranty applies to original end-user purchaser only and is non-transferable. Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist. PAX warranties only apply to devices purchased at any authorized retailer serviced by an authorized PAX distributor. For questions regarding authorized retailers, please contact us.

Intentionally opening up or disassembling your device in any way will void your warranty.

Return Policy

Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased on paxvapor.com within fourteen (14) days. If the tamper proof seal is broken a refund cannot be honored. Devices purchased through an authorized retailer cannot be refunded by PAX.

If you would like additional information about any of our PAX Labs products, freely contact us. Our experienced support and tech team, the PAX Pro’s are happy to help you make the right decision!

Counterfeiting

The fight against unauthorized sales and counterfeiting is a long-term commitment to quality and service by PAX Labs, Inc. PAX is dedicated to ensuring our customers receive the modern technologies, beautiful design and world-class support that encompass the brand.

PAX Labs advises consumers to be cautious when purchasing devices from unauthorized resellers as the quality, reliability and safety of these products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine PAX Labs products.

PAX Labs has deployed a devoted team to actively pursue and investigate unauthorized resellers and counterfeiters in an effort to protect customers and business partners. By finding counterfeiters and taking legal action against them, we believe we’re doing our part since many people do not understand the global ramifications of counterfeiting, or the cycle of abuse they are supporting when purchasing counterfeit goods.

While PAX Labs would like to help the victims of counterfeiting we’re not able to reimburse money used to purchase infringing goods since such goods were not bought from PAX, nor do we assist with the resolution of disputes, including assistance with PayPal or credit card refunds.

Contact PAX to learn more about authorized dealers, as any product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not guaranteed under warranty.


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